Customers are welcome to return any product for a full refund if you are not completely satisfied. If there is more then 25% of the total product weight missing upon arrival there will be a 10% restocking fee. The customer is responsible for the return shipping charges and the products must be returned by a method of postal mail that offers a tracking number; this is for your security and ours, that the product was returned to us and received successfully. International live plant orders are non-returnable and are based on "order at your own risk". If a live plant does not arrive successfully for any reason or does not survive the transport we cannot be held liable in any way. As we have a very high success rate and have done international likve plant deliveries for 25 years; there are just to many factors involved to offer any guarantees - no exceptions.
If you have any questions or concerns please do not hesitate to contact us anytime!